FAQ’s
What will I receive?
Each month you will receive ONE product that you have subscribed to filled with your scent of choice. Perfect to try, perfect for travel, makes a perfect gift.
What is the procedure from when I pay to when you ship?
Month one:
The day you sign up for your subscription, you will be billed.
Your first subscription shipment will arrive within 2-5 business days of placing your order. Future subscription shipments will be billed and shipped once a month around the same day you placed your initial subscription order. i.e If you place an order on January 17th, your next order will be billed and shipped on or about February 17th.
If for some reason your payment is denied, we will attempt to charge your card again 2 times. If we cannot process your payment after 3 attempts, we will contact you via email.
I forgot to choose my monthly product, now what?
If an item is not selected at the time of shipment, you will automatically be defaulted to the last item you selected.
It is a long established fact that a reader will be distracted?
How do I choose and how does it work?
As a Sanford Scent Bar subscriber you control what is delivered each month by choosing what scent through your back office portal. If you decide not to choose your scent, you will automatically be defaulted to the last item you selected.
Once a subscription order begins processing, we will be unable to make changes.
I just signed up! Now what?
Choose your scent and relax!
You will receive an order confirmation that will have an estimated ship date so you’ll know when to expect your first package.
A subsequent email will follow when your item has shipped and it will include tracking information.
Can I select from both Women's, Men's & Unisex fragrance categories?
We don’t restrict your choices, feel free to pick from any category.
Once your order leaves our warehouse, you will receive an email notification along with a tracking number to monitor delivery progress.
How can I update my subscription details?
Log into your account at our signin page.
If you have forgotten your password, click here to reset it.
Details about your subscriptions may be updated with the following links:
Can I skip / pause my subscription?
Need to place your account on hold? Once you’re signed into your account, select “Manage Your Subscriptions”. Once there scroll to “PAUSE” and select how many months you would like to skip.
How do I cancel my subscription?
Sanford Scent Bar is a monthly subscription service with no long term commitment. You can cancel your subscription at any time (up to 2 business days before processing of your next monthly shipment) by contacting us at: subscription@sanfordscentbar.com
(Just have your order number and email address associated with your Sanford Scent Bar subscription ready)
How much does my subscription cost?
Each product has the subscription plans listed to choose from. Depending on the product; your cost will be listed which INCLUDES SHIPPING cost. (Taxes not included and calculated at time of check out.) Cancel anytime.
All subscriptions are recurring, unless cancelled within the term deadline. There are no hidden fees (other than sales tax for orders placed in certain states) and shipping is always INCLUDED. Coupons may not be applied to Sanford Scent Bar subscriptions.
Do you charge sales tax?
Tax is charged for orders shipped to U.S. states, protectorates and territories where sales taxes are applicable. Items sent to APO / FPO military addresses are not subject to taxes. Please note that tax is computed at the state level when placing your order. Your actual tax may vary depending upon the county where the product is being shipped. Sanford Scent Bar subscriptions are available to U.S.A. and US Territories only
When can I expect to be billed for my subscription?
You’ll be billed for your orders on the date of your initial purchase. Future subscription shipments will be billed and shipped once a month around the same day you placed your initial subscription order. i.e If you place an order on January 17th, your next order will be billed and shipped on or about February 17th.
What payment methods can I use for my subscription?
We accept MasterCard, Visa, American Express, Discover Card, Diners Club, PayPal.
To update your billing information on file, you can log in to your account at any time
I've been told that my payment has been declined - why?
If for some reason your payment is denied, we will attempt again two times. If we cannot process your payment after 3 attempts, we will contact you via email.
If your credit/debit card is denied by our online payment processing systems, please make sure that all of the information you entered is correct. If you are sure you are using a valid card, please try again with the same credit/debit card or place the order again using a different credit/debit card. If the problem persists, please contact your credit/debit card provider.
Remember: Your name and billing address details must match the card-holder address details held by your card issuer.